Frequently Asked Questions

Where do you ship?

We currently ship nationwide across the Philippines.

How long does shipping take?

Orders are usually delivered within:

• Metro Manila: 1–3 business days
• Provincial Areas: 3–7 business days

Delivery times may vary depending on courier operations and external factors.

Do you accept returns or exchanges?

Due to hygiene and product safety reasons, all sales are final unless an item arrives damaged or incorrect.

What should I do if my item arrives damaged?

Please email us within 48 hours of receiving your order with photos of the item and packaging so we can assist you.

How can I contact Neum?

You may reach us at hello.neum@gmail.com or through Instagram at @neum.wellness.